Skip to content
Support centre

How can we help?

Search the help centre for a quick answer, or send the team a message and pick up the conversation where you left off.

Frequently asked questions

  • ABC of Money is a personal finance app that brings budgeting, debt tracking, savings goals and financial lessons into one place. You answer a short money personality quiz, set a budget, add your debts and goals, and the app shows you what to do next.

    Article 1
  • Yes. Creating an account, taking the money personality quiz, building a budget, tracking expenses and working through the learning hub are all free. There is no card required to open an account.

    Article 2
  • Anyone who wants a clearer picture of their money. It suits people paying off debt, people saving towards a specific target, and households who want to plan together without sharing every login.

    Article 3
  • You can record income and expenses in several currencies, including USD and EUR. Each income source carries its own currency and frequency, so side income in a second currency does not distort your monthly plan.

    Article 4
  • Safe-to-spend is what is left of your budget after planned categories and expenses already logged this period. When a category crosses its limit the app raises an over-budget warning so you can adjust before the month runs away from you.

    Article 5
  • The payoff engine reads each balance, APR and monthly payment, then compounds interest month by month until every debt clears. You can move the repayment slider to see how an extra payment pulls the date forward and how much lifetime interest you save.

    Article 6
  • The planner shows that case too. Paying only the minimum stretches the timeline and raises total interest, and the app puts the difference in front of you so the trade-off is a choice rather than a surprise.

    Article 7
  • Goals are checked at 25, 50, 75 and 100 percent. Crossing a milestone adds a notification to your in-app inbox and, where you have enabled goal updates, sends an e-mail so the progress is worth marking.

    Article 8
  • An owner invites members by e-mail and picks an access level. View only can read the shared dashboard, can contribute can add budgets, expenses and contributions, and full access can also manage members. Invitations expire after 7 days for safety.

    Article 9
  • Passwords are hashed, one-time codes are stored hashed and expire after 10 minutes, and sessions can be revoked from any device. Your account can be deleted from settings, which removes access immediately and purges the record on schedule.

    Article 10
  • Yes. Settings carries separate switches for budget alerts, saving reminders, goal updates, community messages and family activity. Turning a switch off stops that alert on every channel, not just push.

    Article 11
  • Your last loaded data stays readable while you are offline, and the app tells you when it cannot refresh. Anything you log once you are back online syncs to your account.

    Article 12
Ways to reach us

Pick whichever suits the question

Different problems need different channels. Here is which one gets you a reply fastest.

In-app help chat

Open the app and use the chat on the support screen. Routine questions are answered immediately, and anything that needs a person is handed to a human agent.

Fastest for account questions

E-mail

Write to support@abcofmoney.com for anything that includes account details, a payment reference or a screenshot you would rather not attach in chat.

Replies within one working day

This help centre

Search the articles below before opening a ticket. Most sign-in, budgeting and payout questions are already covered with the exact steps.

Updated as the product changes

Contact

Send us the details

A message opens a ticket on our side, so nothing gets lost in an inbox thread. Include what you were doing, what happened and what you expected instead.

  • Monday to Friday, 9:00 to 18:00 WAT. Urgent account issues are picked up outside those hours.
  • We will never ask for your password or a one-time code. If someone does, it is not us.
  • support@abcofmoney.com

We aim to reply within one working day. Never share your password or a one-time code - we will never ask for either.